Customer story
GDPR/Opt-in analysis at DELA
Location
Eindhoven
Category
Data Governance
Industry
Insurance
The challenge
In recent years, firms have faced increasing pressure to comply with regulations such as GDPR (AVG in Dutch). DELA, a leading funeral insurance provider in the Netherlands, recognized the importance of ensuring compliance with these standards while maintaining trust from their customers. They asked for the expertise of Clever Republic to conduct a thorough analysis of their opt-in strategy as part of a broader GDPR project. DELA’s primary concern was the ambiguity surrounding the use of personal data collected from their clients, and they sought clarity and compliance in their data handling practices.
What we did
Our first objective was to conduct a comprehensive scan of all data-entry points within DELAs systems where personal data was collected. Clever Republic inventoried the opt-in clauses, documented the associated processes and identified responsible officers within the organisation. Collaborating closely with DELAs compliance department, Clever Republic developed a desired opt-in strategy that aligned with GDPR requirements. This strategy included clear definitions of different opt-in options. Finally, Clever Republic implemented the new opt-in strategy across the organisation, ensuring that all stakeholders understood their roles and responsibilities in handling personal data.
What we achieved
Though our collaboration with DELA, Clever Republic has successfully provided clarity and transparency regarding the use of personal data, aligning their practices with GDPR regulations. By implementing a clear opt-in strategy, DELA ensures that clients have full control over their personal data and understand how it will be used. Clever Republic’s efforts helped DELA enhance trust from their customers and establish a solid foundation for GDPR compliance across the organisation.
